Resolução Alternativa de Letígios

THIS INFORMATION ONLY APPLIES TO CUSTOMERS THAT RESIDE IN UE.

IF THIS IS NOT YOUR CASE, PLEASE IGNORE THIS PAGE AND CONTINUE BROWSING OUR STORE.

 In the event of a dispute between The Captain Socks on sales made to consumers residing in the European Union, the out-of-court settlement of disputes, as provided for in "Lei No 144/2015", of 8 September applies (RAL).

  To do this, the consumer may lodge a complaint at the consumer arbitration center, in person (at the national arbitration center) or through the online website:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

It is also reported that The Captain Socks e-mail address for the purposes of the extrajudicial settlement of litigation is: ola@thecaptainsocks.com 

We also state, in the case of online sales, the "Centro da Arbitragem de Conflitos de Consumo do Porto" is competent, to which The Captain Concept Unipessoal Limitada is an adherent company.