Every parcel is shipped within 24h after your order is placed (except on saturdays, sundays and bank holidays)

You'll be notified by e-mail once the parcel is shipped. In peak seasons the preparation can take up to 48/72 h.

All our orders are shipped by standard mail with online tracking:
Europe: 5 - 15 business days (E.U. normally between 4 - 10 business days and Portugal: 1 - 4 business days)
Rest of the World: 6 - 20 business days

You can upgrade to Express Mail and deliveries within 1 to 2 business days in Europe, 2 to 4 days to the U.S. and 5 to 7 days for the rest of the world.

These are standard delivery times but can be prolonged for reasons beyond our control, such as postal strikes, COVID-19 pandemic or periods of increased mail traffic (e.g., Black Friday, Christmas, and other holidays).

We offer Free Standard Shipping worldwide for all orders above 45,00€.

A tracking link directing you to the shipper’s portal will be sent via email once your order has shipped.

We work with CTT & DHL (Post services form Portugal), for standard shipping and express delivering.

Shipping rates can be reviewed at checkout before payment.

We also offer Free Express Shipping for all:

Orders above 65,00€ - Portugal

Orders above 95,00€ - U.E. (155,00€ - Rest of Europe)

Orders above 195,00€ - Rest of the world

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

You can, in case you don't want to keep the product, return it in a maximum period of 14 days after you purchase it. However, you can only return a product if you meet the following requirements:

- The products have not been washed or used

- The products maintain their original features and the packaging is not damaged (packages that have been carefully opened are not considered as damaged);

- The product has not been tampered with and keep the original tags.

Step 1: Contact customer support

The first step to returns and exchanges must be to communicate with customer support service at ola@thecaptainsocks.com and explain the problem and/or reason of return. The subject of this email should be “Return – order number XXXXX”

Step 2:  Put the item in the same packaging

Place the item in the same packaging. The article must follow with its price tags, without any trace of use, and its invoice or proof of purchase. Any product that has been damaged or that shows signs of use, does not give right to the refund.

Step 3: Returning the package

To return the package, send us the items through the post with everything mentioned above, unfortunately we cannot refund shipping costs, if you choose Express Delivering or got the free shipping costs (when you buy above 30,00€). We will warn you once your package has arrived.

Step 4: Refund

After receipt and analysis of the product, we will refund you (if the refund is valid), within 15 working days from the date of the order.

We guarantee the satisfaction of our customers and don't want them to buy products that may have slipped through quality control. If you are returning an item that has a quality defect, please let us know by email (ola@thecaptainsocks.com) what the problem is. Once we have received your order we will look at it and get back to you within 10 working days. Once we get confirmation that there is a quality defect, we will replace your product. This will typically never take more than 10 working days, however depending on where you are and which bank provider you have it may take a little longer.

You can contact us through our contact page! We will be happy to assist you.

Yes, you can, please visit our CUSTOM SOCKS page.

THIS INFORMATION ONLY APPLIES TO CUSTOMERS THAT RESIDE IN UE.

IF THIS IS NOT YOUR CASE, PLEASE IGNORE THIS PAGE AND CONTINUE BROWSING OUR STORE.

 In the event of a dispute between The Captain Socks on sales made to consumers residing in the European Union, the out-of-court settlement of disputes, as provided for in "Lei No 144/2015", of 8 September applies (RAL).

  To do this, the consumer may lodge a complaint at the consumer arbitration center, in person (at the national arbitration center) or through the online website:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

It is also reported that The Captain Socks e-mail address for the purposes of the extrajudicial settlement of litigation is: ola@thecaptainsocks.com 

We also state, in the case of online sales, the "Centro da Arbitragem de Conflitos de Consumo do Porto" is competent, to which The Captain Concept Unipessoal Limitada is an adherent company.