Please note, we do not refund or replace a product, that you bought in another place, than our official online store. That’s why we require proof of sale with the shoes to confirm you have purchased these with us. Order number and billing information must also be provided.


Section 1 – REFUNDS AND REPLACEMENT :: When will I be refunded for the returned product?

After a technical evaluation of the returned product, the refund will be made within a maximum of 15 days.


Section 2 – REFUNDS AND REPLACEMENT :: How will I be refunded?

If you are returning a product for a reason other than quality defect or exchange, once we confirm everything is in order with your return, we will issue a discount voucher, including, a code that will be sent to your email to discount the refund amount on the next order.

When we are not able to process the exchange of a product due to stock shortages, we will refund its entire value.


Section 3 – REFUNDS AND REPLACEMENT :: When will I receive the product replacement?

Please check our shipping section.

 Please note:

Customers are fully responsible for the product until the time it reaches us. The Captain Socks does not share responsibility if there is a problem with the returns before they reach us.

All communication between customers and The Captain Socks should be done through direct email contact with our customer support at