Step 1: Contact customer support
The first step to returns and exchanges must be to communicate with customer support service at ola@thecaptainsocks.com and explain the problem and/or reason of return. The subject of this email should be “Return – order number XXXXX”
Step 2: Put the item in the same packaging
Place the item in the same packaging. The article must follow with its price tags, without any trace of use, and its invoice or proof of purchase. Any product that has been damaged or that shows signs of use, does not give right to the refund.
Step 3: Returning the package
To return the package, send us the items through the post with everything mentioned above, unfortunately we cannot refund shipping costs, if you choose Express Delivering or got the free shipping costs (when you buy above 30,00€). We will warn you once your package has arrived.
Step 4: Refund
After receipt and analysis of the product, we will refund you (if the refund is valid), within 15 working days from the date of the order.
