Every parcel is shipped within 24h after your order is placed (except on saturdays, sundays and bank holidays)
You'll be notified by e-mail once the parcel is shipped. In peak seasons the preparation can take up to 48/72 h.
All our orders are shipped by standard mail with online tracking:
Europe: 5 - 15 business days (E.U. normally between 5 - 7 business days and Portugal: 1 - 4 business days)
Rest of the World: 6 - 20 business days
You can upgrade to Express Mail and deliveries within 1 to 2 business days in Europe, 2 to 4 days to the U.S. and 5 to 7 days for the rest of the world.
These are standard delivery times but can be prolonged for reasons beyond our control, such as postal strikes, COVID-19 pandemic or periods of increased mail traffic (e.g., Black Friday, Christmas, and other holidays).
We offer Free Standard Shipping worldwide for all orders above 45,00€.
We also offer Free Express Shipping for all:
- Orders above 55,00€ - Portugal
- Orders above 75,00€ - U.E. (85,00€ - Rest of Europe)
- Orders above 145,00€ - Rest of the world
A tracking link directing you to the shipper’s portal will be sent via email once your order has shipped.
We work with CTT (Post services form Portugal) for standard shipping and DHL for express delivering.
Shipping rates can be reviewed at checkout before payment.
International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing.
Please note: In a case of order returned to our warehouse due to wrong shipping address when you placed your order or unknow address, we will refund you or issue a discount voucher in the amount of your order except the entire shipping costs.